Frequently asked questions

Rondo Travel Ltd specialises in providing educational tours for people of all ages and abilities. With over 35 years of experience in school programs, we believe that nothing engages and inspires students more than learning outside the classroom.

At Rondo Travel Ltd, we offer a safe and supportive environment where children can learn and develop various life skills while enjoying outdoor learning. Our programs cater to all budgets, and we collaborate closely with schools to create customised plans that meet specific needs and desired outcomes.

Rondo Travel Ltd offers unique and unforgettable educational experiences at numerous sites across Europe, America, Asia, and Africa. These experiences align with the National Curriculum and cater to a wide range of subjects and all key stages. Our aim is that will only deal with 1 person from start to finish – including being on call during your tour.

Rondo Travel Ltd ensures that the money parents pay for their child's school trip is secure. Our packages are financially protected by either ABTA or ATOL. As an accredited educational trip provider and ABTA member, Rondo Travel Ltd guarantees your peace of mind.

Your trip comes with travel insurance provided, except when specified otherwise. For more information about the extensive travel insurance policy offered by Rondo Travel Ltd, please read further.

If your school already has a travel insurance policy, kindly inform us, and we will incorporate this into your quote.

Safety is our top priority, and we never compromise on it. As an Assured Member of the School Travel Forum (STF), you can be confident that:
• We recognise and cater to the needs of educational travel.
• We have robust Safety Management Systems in place.
• We provide fair terms, conditions, and the highest level of financial security.

Learn more about our Safety Management Systems.

All accommodations have been thoroughly vetted to ensure they are suitable for school groups and comply with the stringent standards set by the School Travel Forum. This organisation is the recognised benchmark for school tour providers and the awarding body for the Learning Outside the Classroom (LoTC) Quality Mark.

For more details, please visit our safety, insurance, and risk assessment page, which provides all the resources you need to plan your school trip and complete your risk assessment.

Here is a summary of the key criteria your risk assessment should cover:
• Hazards: Identify potential sources of harm or danger, such as busy roads, physical activities, or extreme weather conditions.
• Risks: Describe the specific risks associated with each hazard, such as physical injury or dehydration.
• Persons at risk: Determine who could be affected by the hazards, including students, staff, and volunteers.
• Control measures: Outline strategies to minimize or eliminate the identified risks, such as providing safety gear or establishing clear rules and guidelines.
• Comments/actions: Summarize the actions or considerations for each suggested control measure.
• Residual risk rating: Assess the remaining level of risk after implementing the control measures. It can be helpful to establish a ranking system in advance.
• Approval: Ensure that your risk assessment is reviewed and approved by the appropriate authorities, such as senior leadership in your school.

If you require additional information to carry out your risk assessment, we can assist in arranging inspection visits for your trip.

Please inform us prior to booking if anyone in your group has any special needs or requirements. We will make every effort to accommodate these needs, but it is essential to inform us in advance so we can advise on the suitability of your chosen plans.

We specialise in organising trips for school groups, and specific dietary requirements can usually be accommodated if we are notified early. Please let us know of any needs as soon as possible so we can coordinate with our suppliers. If you have any questions, please don't hesitate to contact us!

We offer safe, and secure educational trips at affordable prices. These excursions help children and students foster independence, immerse themselves in new cultures, and strengthen bonds with their peers.

Understanding the immense value of these experiences, we ensure that our trips are of the highest quality, meticulously organised to guarantee your child's enjoyment. Each itinerary we propose is rich in educational content, featuring the most engaging, interactive, and hands-on visits, maximizing the benefits for your pupils.

Recognising the importance of your child's well-being, every aspect of our trips is designed with their safety in mind. We aim to provide opportunities for personal growth and the development of skills that will benefit them throughout their lives.

‍Rondo Travel Ltd delivers outstanding tours with expert precision – the best choice for your child's travel experience!

Medical Treatment in Europe:
As a UK resident, you are eligible for necessary medical treatment at a reduced cost or even free when visiting an EU country, Iceland, Liechtenstein, Norway, or Switzerland temporarily. This coverage applies only to treatments provided under the state healthcare system. To access this treatment, you must carry a European Health Insurance Card (EHIC) with you. However, be aware that not all UK residents are covered in Denmark, Iceland, Liechtenstein, Norway, or Switzerland.

Click this link for further information: https://www.ehic.org.uk/It is a condition of travel with Rondo Travel that groups have adequate travel insurance. Insurance companies will assist where treatment is required and outside of the costs covered by the above.

‍Medical Treatment Outside of Europe:
It is a condition of travel with Rondo Travel that groups have adequate travel insurance. Insurance companies will assist where treatment is required. It is important that you call the insurance medical emergency line immediately you know you will require treatment.

We frequently receive inquiries about what happens in the event of travel disruptions during school trips.

To provide continuous support and guidance, we have a 24-hour emergency helpline available.

A capable tour operator will ensure your planned tour proceeds smoothly by arranging alternative ferry crossings, flights, or other solutions, if it is safe to do so.

Although recent news may highlight such incidents, they are relatively rare. If an attack occurs at your destination within a week of your travel dates, your tour operator will consult with the Foreign & Commonwealth Office (FCO). As a seasoned tour operator, we generally recommend postponing travel for a few days, regardless of the FCO's guidance.

Even after FCO travel restrictions are lifted, we are committed to collaborating with schools that prefer to alter their original plans.

Rondo Travel Ltd is dedicated to maintaining your educational travel plans and will, if necessary, work to change dates or switch destinations, often at no additional cost.

Educational tour operators who are fully bonded with the STF adhere to high safety management standards and are required to have a 24-hour emergency system. Should any incidents occur while you are on tour, you can rely on expert advice and support to promptly ensure your group's safety.

If the FCO advises against travel, STF members are obligated by the Package Travel Directive to offer either a full refund or an alternative tour.