GDPR
At Rondo Travel, we take data protection seriously. Our GDPR policy explains how we comply with data regulations to ensure your personal information is handled securely and responsibly.
Rondo Travel Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post: Rondo Travel Group, PO Box 2046, PERSHORE, Worcestershire, WR10 9EW, GB
Telephone: 01423 526800
Email: info@rondotravel.co.uk
What information we collect, use, and why
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Identification documents
Lawful bases
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
Where we get personal information from
Schools, colleges, universities or other education organisations
How long we keep information
Information is retained indefinitely. Information is only used for the duration of the contracted tour and is never used again.
Who we share information with
Others we share personal information with
- Insurance companies
- Organisations we need to share information with for safeguarding reasons
- Emergency services (where necessary)
- Other relevant third parties:
- Hotels
- Airlines
- Other travel related agencies in relation to your tour only.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
17 June 2024
